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Samsung s4 active

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Am cumparat un samsung s4 active..

Dupa o revenire la setarile din fabrica nu mai imi merge casca si microfonul in momentul cand fac apeluri de pe el,dar cand sun de pe messenger merge fara probleme!

Am trimis un e-mail la samsung si mi-au zis sa descarc de pe magazin play un program "galaxy help..." si sa urmez instructiunile.Am urmat toti pasii si imi zice ca microfonul si casca merge perfect in timpul apelului..

Dar nu merge?ce pot sa fac?va multumesc!

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